customerservice

The Dolling's Difference

Dolling’s Appliance and Refrigeration, Inc., established in 1980, is a modern day company that still believes in the values from days of old. Customer service is one of our biggest concerns and our greatest accomplishment.

At Dolling’s you can expect to get a fair price and quality service. We built our company on our reputation for being the best in the industry and for treating people as people. Dolling’s service technicians are continually schooled to keep on top of today’s changing technology. You can rest assured that a call to Dolling’s will not only bring the highest trained techs in the industry to your home, but it will also bring a person who will treat you as a person and do his level best to help you get past this inconvenience and on with the rest of your busy life.

Dolling’s doesn’t just have the slogan of being “The Company with the Heart”, it is the philosophy on which this company is run on a daily basis. That’s the Dolling’s Difference.

Authorized Factory Service

Authorized Factory Service Technicians Serving South Florida since 1980.
Dolling's Appliance and Refrigeration is authorized factory service  for the following brands.
We also work on most other brands as well.

alfresco Asko avanti bertazzoni blomberg bosch dacor
Daewoo_Electronics danby dcs-fischer-e-paykel fischer-paykel FRIEDRICH gaggenau ge
haier iebherr marvel perlick scotsman sub-zero summit-appliance
thermador  true u-line viking wolf zephyr   

 

Our Service Area

mapWe service most of Palm Beach County including:

  • Atlantis
  • Boca Raton
  • Boynton Beach
  • Briny Breezes
  • Cloud Lake
  • Delray Beach
  • Glen Ridge
  • Golf
  • Greenacres
  • Gulf Stream
  • Haverhill
  • Highland Beach
  • Hypoluxo
  • Juno Beach
  • Jupiter
  • Jupiter Inlet Colony
  • Jupiter Island
  • Lake Clarke Shores
  • Lake Park
  • Lake Worth
  • Lantana
  • Manalapan
  • Loxahatchee
  • North Palm Beach
  • Ocean Ridge
  • Mangonia Park
  • Palm Beach
  • Palm Beach Gardens
  • Palm Springs
  • Palm Beach Shores
  • Singer Island
  • South Palm Beach
  • Royal Palm Beach
  • Wellington
  • West Palm Beach
  • Tequesta

Just Ask Sam

samphone

Sam Dolling, president and founder, built this company based on the concept that people matter. His goal and the goal of the technicians is to give you a fair and honest price and quality service. As a part of this, he created Just Ask Sam. Just Ask Sam is a service Dolling's provides to customers and non-customers alike.

In these hard economic times, Dolling's is happy to see if they can trouble shoot your problem over the phone at no cost to you.

Feel free to call and ask for Sam. Many times the problem can be solved without sending a technician to your home, saving you money. We do this because we care!

Get Educated

chair

BEWARE: many companies advertise “Free Estimate With Repair”. As we all know, nothing in life is free. It’s a gimmick to get you to call them. Unfortunately, in most cases, their labor charges more than cover their “FREE” estimate.

FACTORY SERVICE:  Always make sure the company you’re calling is “Factory Service”. This is very important. Many companies advertise in a way to make you think you are dealing with a factory service company. They will come out for a repair and tell you to call a “factory service” company due to parts and/or labor being under warranty, but you still owe them money for their service call and diagnosis charge. These unnecessary charges can be avoided by asking the simple question: “Are you factory service?”

TECHNICIANS:  Factory service technicians are constantly being trained by the factory who built your product. Technicians are taught the latest products coming out, error codes, up to date diagnostic procedures; and are provided service update bulletins and provided access to the technical assistance only allowed to factory service technicians. With all this on your side your product is going to be repaired quickly and efficiently by a professional.

Testimonials

511772241Dear Mr. Dolling:

I just thought I'd drop you a note to let you know how pleased I am with your company and especially with your employee, Jay.

A couple of weeks ago, Jay came to service my refrigerator, which was not producing cold air. A couple of days later the appliance was still not working, so Jay came back to look at it again. It was wonderful that he came out the next day, after regular hours, to help us. Also, he took quite a bit of time to explain our options to us. Once we decided to purchase a new refrigerator, he took the parts he had put in earlier that week and gave us our money back.

This type of courtesy and service is unheard of nowadays. I cannot tell you how thrilled we were with Jay and with your company. Jay was the nicest, most helpful service professional I have known. Being a woman, I find it refreshing not to be treated like an idiot by a know-it-all repairman. People are always complaining about how they have gotten ripped off by repair companies. We have raved about how reputable yours is to many of our friends and neighbors - and will continue to do so. No one could believe that you took the parts back and refunded our money without any prompting on my part.

Since all our appliances are getting up there in years, I'm sure that we will be seeing more of your company around my house. You've earned a loyal customer!

Sincerely,
Leah Campbell


Dear Sir/Madam,

Mike serviced my JennAire stove/oven today and was extremely helpful and full of information. Please tell him he is wonderful!

Also, he really sold me on working with Dolling's for service on all my appliances in the future. Mike did a superior job and really sold me on your company.

Thank you for your assistance and please show Mike that he is appreciated!

Best Regards,
Colleen


Dear Sir:

I wish to write you about one of your employees, Dwayne. I do not know his last name. Dwayne came to my home to clear a problem with my air conditioner. It took him four to five days to find the problem and correct it. During this time he was polite, knowledgeable, answered all my questions and finally found and fixed the problem.

However, on the sixth day, he called to ask me if the problem remained solved. In my nine years here in Florida, this had never happened to me before, and I must tell you that it was great to find someone who was concerned enough to do this.

Yours Truly,
Libby N. Hurlich


To: Sam, Mike, and Others ...

This is a letter of many thanks and much appreciation for the job you did with my Sub Zero refrigerator/freezer. I hate to be the customer who is remembered for having the most difficult repair job you've ever had come your way, but I must say I will remember you for your professionalism and your commitment. When the maker of the product advises you to bail out, you know this is not a good sign! You truly saved a sinking ship, my own Titanic so to speak.

The hours of work and the cost of materials far outweighed any profit margin you could possibly receive. Your kind of dedication and job ethic is not often seen in today's market. It was my lucky day that Friday you sent Mike to replace a compressor, though I didn't realize it, not even when I had to call you back to re-repair it, and again call you back when that repair didn't last. How many times did that scenario repeat itself, and you stuck with me until you had it done right, even when it meant working on a holiday and into the night. This appliance I take so for granted became my worst headache and your biggest nightmare. It is now humming along, a sound I will now be able to take for granted once again.

You definitely made it into my book of unlikely heroes. I may have lost a refrigerator full of food (it was obviously time to clean it out) and had to pour my ice cream down the drain (Ouch - throwing out Haagen Daz hurts!), but you proved your company is dedicated to seeing a job through and doing it right; that your reputation and work ethic are worth more than your bottom line. Rare. I thank you again.
And again, and again.

Appreciatively,
Margaret Gutierrez

Contact Us

1640390011241 Old Okeechobee Road, Suite 2
West Palm Beach, FL 33401
Phone: 561.655.4085
Fax: 561.655.3552

 If you require carry in service and need to get a better idea of where we are located click here.

 

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Employment

Dolling’s Appliance and Refrigeration, Inc. is currently seeking quality Appliance Repair Technicians to join their team. UNLIMITED EARNING POTENTIAL. Enjoy coming to work every day! EPA Certification & Good Driving Record required.

If you think you have what it takes, we want to talk to you. Call to schedule your confidential interview today.